Safety | Plug - Plug in and ride

Our Safety Commitment

At Plug, we believe safe rides start with trust. That's why we've implemented comprehensive safety features and community guidelines to protect everyone who uses our platform.

From rigorous driver screening to real-time ride tracking and emergency assistance, we're constantly working to make every ride as safe as possible.

Our dedicated safety team works around the clock to support riders and drivers, and we partner with local authorities to maintain the highest safety standards.

Learn About Our Safety Features

Built-in Safety Features

Protection at every step of your ride

Verified Drivers

All drivers must pass background checks and vehicle inspections before being approved to drive with Plug.

Real-Time Tracking

Share your trip details with trusted contacts who can follow your ride in real-time.

Emergency Button

Quick access to emergency assistance with the tap of a button in the app.

24/7 Support

Our safety team is available around the clock to assist with any issues.

Driver Profiles

View driver ratings, vehicle details, and trip history before your ride.

In-App Safety Center

Access safety tips, community guidelines, and emergency contacts all in one place.

How We Keep You Safe

Comprehensive protection throughout your journey

Before the Ride

All drivers undergo rigorous background checks and vehicle inspections before approval.

During the Ride

Real-time tracking, shareable trip details, and in-app emergency assistance.

After the Ride

Two-way rating system and 24/7 support to address any concerns.

Emergency Assistance

In case of emergency, use the emergency button in the Plug app to connect with our safety team and local authorities if needed.

We've partnered with safety organizations to provide rapid response when you need it most.

Learn How It Works

Community Guidelines

We all play a role in keeping the Plug community safe

Respect for All

We have zero tolerance for discrimination, harassment, or inappropriate behavior of any kind.

Safe Driving

Drivers must follow all traffic laws and avoid distracted driving.

Clean Vehicles

All vehicles must meet our cleanliness and maintenance standards.

No Drugs or Alcohol

Drivers may never be under the influence, and we ask riders to respect this policy as well.

Safety Resources

Learn more about staying safe with these resources

Safety Handbook

Download our comprehensive guide to ride-hailing safety.

Download

Safety Videos

Watch our safety tutorial videos for riders and drivers.

Watch Now

Safety FAQ

Get answers to common safety questions.

Learn More

Safety FAQs

Get answers to your safety questions

How does Plug screen drivers?

All potential drivers must pass a thorough background check that includes criminal history and driving record review. We also verify identity documents and require vehicle inspections. Our screening process exceeds local requirements in every market we operate.

What should I do if I feel unsafe during a ride?

Use the emergency button in the app to alert our safety team immediately. You can also end the ride at any safe location and report the incident through the app. Our safety team will follow up within minutes and take appropriate action.

How does the emergency button work?

When pressed, the emergency button connects you directly with our 24/7 safety team who can assess the situation and contact local authorities if needed. Your real-time location and trip details are immediately visible to the safety team. The button is prominently displayed in the app at all times during your ride.

Can I share my ride details with someone?

Yes, you can share your trip details including driver information, vehicle details, and real-time location with trusted contacts directly from the app. You can set up trusted contacts in your profile settings for quick sharing before or during your ride.

Your Safety Comes First