Privacy Policy

Your privacy is important to us. Learn how we protect your information.

1. Introduction

Welcome to Plug (hereinafter referred to as "we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

  • Account registration information (name, email, phone number, date of birth)
  • Payment information (credit/debit card details, digital wallet information)
  • Profile information (profile picture, preferences, emergency contacts)
  • Verification documents (driver's license, ID)
  • Communication records (messages, complaints, support inquiries)

2.2 Information Collected Automatically

We automatically collect certain information through your use of our Service:

  • Location data (GPS coordinates for ride tracking and pickup/dropoff)
  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features used, ride history, duration of app usage)
  • Log data (IP addresses, browser type, pages accessed, timestamps)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third parties including payment processors, background check services, social media platforms, and service partners.

3. How We Use Your Information

We use the collected information for:

  • Providing and improving our Service
  • Processing transactions and sending transaction confirmations
  • Responding to your inquiries and providing customer support
  • Sending promotional communications (with your consent)
  • Conducting safety and security checks
  • Complying with legal obligations
  • Preventing fraudulent activities and protecting user safety
  • Analyzing usage patterns to enhance user experience
  • Conducting research and developing new features

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties who assist in our operations (payment processors, hosting providers)
  • Drivers and Other Users: Limited information shared to facilitate rides (pickup/dropoff locations, user names)
  • Law Enforcement: When required by law or to protect safety and rights
  • Business Partners: For partnerships and marketing purposes (with consent)
  • Business Transfers: In case of merger, acquisition, or asset sale

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement comprehensive security measures including encryption, secure servers, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access, update, or correct your personal information at any time.

6.2 Data Deletion

You may request deletion of your account and associated personal information, subject to legal retention requirements.

6.3 Opt-Out

You can opt out of promotional communications by following the unsubscribe link in our emails or adjusting your preferences in your account settings.

6.4 Location Data

You can manage location permissions through your device settings. However, disabling location services may limit certain features of our Service.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our Service is not intended for users under 18 years old. We do not knowingly collect personal information from minors. If we discover such information, we will delete it immediately.

9. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. International Data Transfers

If you access our Service from outside our primary operating region, your information may be transferred to and processed in countries that may have different privacy laws. By using our Service, you consent to such transfers.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. Your continued use of our Service constitutes acceptance of changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@plugrides.com
Address: Plug Headquarters, Nairobi, Kenya
Phone: +254 (0) 800 500 200

Effective Date: December 19, 2024
Last Updated: December 19, 2024